Operation Executive – Customer Service

Full time

Negotiable

5BT2 Me Tri Ha, Nam Tu Liem, Hanoi

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Working time

Operate and handle business processes related to the company’s products and services, ensuring stable, accurate, and policy-compliant operations.
Execute system tasks to receive, track, and distribute work requests from customers and internal departments.
Monitor service quality, ensuring strict adherence to company regulations, standards, and Service Level Agreements (SLAs).
Collaborate and coordinate with relevant departments to resolve arising issues and propose solutions for process and system improvements.
Synchronize workflows between departments to ensure project timelines and service excellence.
Provide periodic reports on operational status and customer feedback, and offer improvement recommendations to direct management.

Educational Background: Bachelor’s degree in Business, Economics, Automotive Engineering, or a related field.
Professional Experience: At least 1 year of experience in product or service operations.
Technological Aptitude: Ability to quickly master and adapt to new software systems and technological products.
Result-Oriented: Highly proactive in achieving assigned goals and strongly committed to deadlines.
Industry Knowledge: Prior understanding or experience in the Automotive industry is a significant advantage.

Annual salary review
13th-month salary bonus, National Day bonus, New Year bonus, etc.
Annual health checkups
Comprehensive employee care: birthdays, weddings, childbirth, illnesses, etc.
Social insurance and leave policies in accordance with company and legal regulations
Internal Offer: The company has its own café: 50% discount on the beverage menu for staff members
Internal activities: Year-End Party, Team Building, Parties, etc.

Opportunities to learn and join internal training programs, work with the Management Board and experienced professionals from large corporations such as Vingroup, OneMount, Viettel, MoMo, VNPay, FPT, Tiki, etc.
Quarterly awards for outstanding initiatives and achievements