Quality Assurance Manager

Full time

Negotiable

5BT2 Me Tri Ha, Nam Tu Liem, Hanoi

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Working time

Build and Improve Product Development Processes

Develop QA process frameworks aligned with the internal product lifecycle—from development to maintenance.
Integrate modern methodologies such as Agile, DevSecOps, CI/CD, and Shift-left Testing into the QA process.
Continuously refine processes based on real-world feedback from users, product teams, and engineering teams.

Establish Quality Standards & Ensure Process Compliance

Clearly define acceptance criteria, technical quality standards, and non-functional requirements for each product.
Set up and organize process compliance activities such as QA reviews and internal audits.
Digitize process systems to enable better monitoring and traceability of product quality history.

Monitor and Continuously Improve Product Quality

Collect and analyze quality metrics such as defect rate, defect leakage, test coverage, and user feedback.
Identify quality risks early and collaborate with Product and Development teams for timely resolution.
Propose and follow through on quality improvement initiatives tailored to each product phase.

QA Team Management

Develop capability-building plans for QA staff with a focus on automation, early integration testing, and non-functional testing.
Allocate QA resources effectively across multiple projects and products.
Position the QA team as an integrated part of the product team, working closely with Development, Product, and Customer Support.

Define QA Tools and Platform Strategy

Select and implement appropriate QA tools such as Jira, Confluence, TestRail, Jenkins, Power BI, etc.
Work with technical teams to integrate testing into the CI/CD pipeline.
Provide requirements for internal tool development or integration to support quality monitoring and analytics.

Bachelor’s degree in Information Technology, Computer Science, Mathematics, or an equivalent field.
Minimum of 5 years of experience in QA/Product Quality roles, including at least 3 years in a managerial position within a product-based company.
Proven experience implementing quality management frameworks such as ISO 25010, CMMI, or team maturity assessment models.
Deep understanding of the Product Development Lifecycle (PDLC), Software Delivery Maturity, and the Test Pyramid.
Experience working in internal product development models with Continuous Delivery cycles.
Proficient with tools such as Jira, Confluence, Git, Jenkins/GitLab CI, Power BI/Grafana, TestRail, and Postman.
Hands-on experience evaluating and implementing test frameworks (e.g., Cypress, Selenium, REST Assured).
Strong systems thinking with the ability to make data-driven decisions.
Excellent communication skills and the ability to collaborate cross-functionally with Product, Engineering, SRE, Customer Support, and other teams to align on a unified quality strategy.

Nice to Have:

Certifications such as ISTQB Advanced, CSQA, PSM, or experience working with customer-facing feedback loops.
Experience in B2C/B2B product development with large user bases or complex systems (e.g., microservices, cloud-native environments).

Annual salary review
13th-month salary bonus, National Day bonus, New Year bonus, etc.
Annual health checkups
Comprehensive employee care: birthdays, weddings, childbirth, illnesses, etc.
Social insurance and leave policies in accordance with company and legal regulations
Internal Offer: The company has its own café: 50% discount on the beverage menu for staff members
Internal activities: Year-End Party, Team Building, Parties, etc.

Opportunities to learn and join internal training programs, work with the Management Board and experienced professionals from large corporations such as Vingroup, OneMount, Viettel, MoMo, VNPay, FPT, Tiki, etc.
Quarterly awards for outstanding initiatives and achievements